Skills

Too numerous to begin to list them all!

• Windows, from 3.11 to 10.
• MacOS dating back to Mac Classic.
• Various flavors of Linux.
• Has used SCO Unix and Xenix.
• Could probably pick up how to run an AS/400 again.
• Customer service and education ranging from patient handholding through finding the Start Menu, to helping an expert user plan out a project.
• Network design planning.
• Network implementation planning.
• Network administration.
• A+ Certified.
• Prior certifications: CCNA, HP Authorized Repair Technician.
• Jamf certifications: CJA, CMA, CCA.
• Has worked for the University of Wisconsin system as well as Penn State.
• Familiarity repairing Apple products, though not current on that certification.
• Familiarity with designing, setting up, administrating, updating, and maintaining Jamf servers on all three platforms.
• iOS and Android experience.
• Experience troubleshooting via phone, chat, e-mail, or desk side.
• Ability to keep eye rolls out of the eyes and voice.
• Does not growl or shed.
• Virus and Malware removal.
• Client education to lower the chances of that happening again.
• Computer set up and tear down.
• Custom builds or upgrading existing builds.
• Could probably still crawl through a ceiling to run network cabling.
• Stays calm in the face of someone else being the opposite.
• Been doing this professionally since 1997 and as a hobby since the early 90s when I was, in fact, in middle school.
• Will not toe the line if the request is unethical or not what a customer needs.